WEB BASED EMPLOYEE SELF-SERVICE

In this week, we already learnt about web based employee self-service.  Regarding to the Corpuz (2006), he said that Employee Self Service is the one part of the Human Resource Information System. Employee self-service is a service that using interactive technology by employees and employers to obtain the information and so on. Employee self-service (ESS) is an increasingly prevalent trend in human resources management that allows an employee to handle many job-related tasks (such as applications for reimbursement, updates to personal information, and access to company information) that otherwise would have fallen to management or administrative staff.

Regarding to the an ESS application may be made available over the company's intranet or portal, or through specialized kiosks, and may be confined to a company's private network or may be part of a Web self-service solution for customers, employees and managers. ESS software is available as a stand-alone product or as a component of some larger application. In that class also I already get a full meaning of ESS that are ESS is web-based application that provides employees with access to their personal records and their payroll details.

The most common features of ESS allow employees to change their own address, contact details and so on. In that topic also we can differentiate the use of ESS to employer and employee which is for employers it use for personnel changes, salary actions and job requisitions. And for employees the ESS is useful for HR communications, benefit s service, personnel data updates and job postings. So, if the company using this service on their organization it will give a good impact to the organization. This is because for employer for example if they want to make changes to the data, it will take a short time and more easy because they only just edit from the previous data. If the organization use this ESS service it will influence the HR management through personal data quality, employee empowerment, improvement on the process and HR integration at the employee level. ESS also can reduce the cost, and can increase the satisfaction towards employee and employer.  

When employees have access to self-service, they are able to answer many questions independently, thus lowering the number of phone calls to the HR and payroll departments. When employees and managers are able to update information online, less money is spent on paper forms. Because employee information is captured electronically and sent to the appropriate approver or database, less time is spent processing employee transactions. There is no re-keying of data from paper forms. The disadvantage is Biggest barrier is that some employees don't use personal computers as part of their jobs. 

Reference:

Corpuz, C. R., (2006). Human Resource Management. Rex Book Store, Inc .